FAQ

We are unable to place your order via email or phone. Please submit your order via our website.

We accept Paypal, Visa, MasterCard and Amex. Our website has a strong anti-fraud system in place. You can put your order in without any hesitation.

We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns at that time.

Tax will be calculated at time of checkout, and is based on where your order will be shipped to.

When you place an order with Forest Lily, we’ll first authorize your credit and then place a hold on your card for an amount equal to your order, until your order has shipped. Your card will only be charged after your order has shipped. Please note that Paypal pushes the payment process right away.